Bhavin Turakhia’s Ringo recently launched a domestic voice-calling service in India priced at 19 paise per minute, in partnership with their service providers. However, Ringo mentioned in their website that the service allegedly seems to have been blocked since today.
The company also mentioned that in spite of that their service following all aspects of the DoT and TRAI regulations, the block was allegedly enforced by telecom operators.
“We will continue to persevere in providing innovative voice solutions, and intend to take relevant remedial action, but do not have an ETA on the same. As it stands, until we manage to get an intervention from relevant regulatory authorities to unblock our service, none of our domestic calls are going through,” said Ringo in their website.
Following are the steps being taken by Ringo after service disruption:
- We will be pausing Ringo Domestic calling rollout until such time that we resolve this issue. We believe we are on the right side of the law and hence expect a favorable resolution in due course of time.
- We will be seeking clarity from our service providers on this tomorrow since it is the middle of the night here right now.
- If we find out that the process is likely to take longer than 2-3 days, we will immediately refund any unutilized amounts you have paid us. These should reflect on your debit / credit cards or netbanking accounts. It will take us a few days to process netbanking refunds, and my team will revert to you with an ETA on this shortly.
- You can of course continue to utilize Ringo for the purpose of making high quality international calls as you have been doing so far.
- We will keep all of you updated every step of the way.
NOTE: Ringo International Calls will continue to work as it is without any issues.