Rise of AI tools in call centers could displace workers

  • AI tools such as ChatGPT and Bing aiding in customer service operations in the Philippines, increasing efficiency.
  • Concerns rise regarding job obsolescence due to AI integration, with estimates suggesting digital automation potentially making 1.1 million roles obsolete by 2028.
  • Philippine politicians, industry members, and academics collaborate to develop upskilling programs to counteract this potential job loss, aiming to enable the workforce to perform higher-value work.
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