How to Win on Service : In order to be great, you have to be bad at something

Great video – given that all product / well funded consumer startups are actually a service business.
Quick takeways:

1. In order to be great, you have to be bad at something.
Be equally apologetic about both!

2. You can’t be all things to all people. Choose wisely were you can afford to be bad, so that you can become better at what’s most important.

3. Everything cannot be first priority.

https://www.youtube.com/watch?v=DWKvSG_9s5I

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