ShopClues has introduced a chat feature called ShopClues Connect which connects buyers directly with sellers for added information on product, price and availability.
ShopClues Connect also enables buyers to engage directly with sellers in their vicinity to negotiate delivery timelines, ask for details on warranty, returns etc.
ShopClues customers can connect through the marketplace’s Android app for now. Buyers receive push notifications on their Android devices when a seller responds to their query. If merchants miss the message on the Store Manager, they will be notified by email about the queries.
Sellers can currently chat with the buyer from the chat panel of their Store Manager. Soon, the company will also launch an app for merchants to chat directly from their mobile devices.