A Btech student from Punjab University after spotting a 99.7 percent discount on iPhone 5S, purchased it for Rs 68. But the ecommerce platform Snapdeal refused to deliver it citing ‘technical glitch’.
The student mailed Snapdeal a number of times but failed to get a response. He then approached State Consumer Dispute Redressal Commission in Sangrur, Punjab.
On March 26, 2015, the forum ordered Snapdeal to sell the iPhone 5S for Rs.68 calling it a “clear cut case of deficiency in service” and pay an additional amount of Rs.2,000 for compensation and litigation expenses.
On February 12th 2016, the e-commerce platform has been fined Rs 10,000 by the State Consumer Dispute Redressal Commission after its appeal against the order was dismissed.