SocialCCM is an online tool that promotes the idea of customer centric approach in business management. It provides
a platform for users to share their feedback about any company or product. They allow users to register a company for free and start discussing it.
Business owners can manage the user feedbacks through the enhancement tools which are part of the paid offering. Some of the paid offerings are custom forms, analytics and trend reports, customer communication log apart form the usual discussion forum, corporate blog etc. SocialCCM wants to be an alternate to the online customer support center that most large businesses use.
While i believe such tools are must for any business that wants to grow, the market in general is still to embrace the idea of giving power to the user.
Similar product: YouSuggest.us
[Naman is a startup enthusiast and has worked with couple of Indian startups as Product Manager. He is the founder of FindYogi]