Cloud telephony company, Kookoo has launched speech API enabling developers to build voice bots on top of the platform.
Essentially, Kookoo has launched <recognize> tag.
You can now hear your callers. Put an NLP engine on top of it and you can then understand your callers.
<recognize> does a very important thing, it takes your data from the voice domain to the text domain. And this will allow you to perform all your analysis on textual data including things like, searching your recordings, sentiment analysis, bots etc.
Currently supports two engines. Kookoo’s own, Zena engine and the Google engine. This is already in production with enterprise customers using it to understand their voice communications.
More details here.
