Thank you for the message. Actually, on average, 1 out of 2 patients follow-up with their doctor about a consultation/discussion-related touchpoint. When you look at specific specialities (IVF, Gynaecology (especially pre-natal and assisted reproduction), Endocrinology (3-5 reports/week), Dermatology (photos between sessions), Cardiology and Pediatrics), follow-up rate for chronic patients is multiple times a week. Our doctors see 75%+ patients following up with them within 2 weeks of consultation (80% of the follow-ups are related to reports/prescriptions). Also, e.g. Dermats/Dieticians love us cause their patients can now easily share daily improvements which is organized.
We are primarily targeting chronic patients who really do need to communicate with their doctors. A lot of our pediatric patients love us cause now they do not need to go to the doctor when they have a quick question about their child. It is a pain to take a 3 year old and make him wait at the doctor's clinic for a quick query, It is greater discomfort to ask Google to answer the same question. You should be asking your doctor who knows the child's condition best. Some doctors reply to whatsapp/calls/messages while some don't. However, to have the mental peace of a guaranteed response (we offer 3 hour guarantee/depends on doctor) is something that is valuable for most.
We are not necessarily expecting patients to put up reports from a year back. We are more concerned about the report you get at 730PM and want to speak to your doctor about. Now the doctor does not need to be at the hospital at the screen to reply to the record, they have it right there on their phone. Again, the situation you describe is one where the hospitals are digitized but maybe the problem is that people have concerns and cannot make it to the hospital quickly enough or deem the concern too small to head to the hospital. That is when we come in.
The way you described the use case is diammetrically opposite to our ideal target market. We think patients would rather have an open line of communication with the doctors after their 1-3 hour hospital visit in order to reduce recurrence rate or maintain a more solid recovery. Maybe that concept of 'getting away from healthcare after 3 hours' is what we are determined to change because all our doctors maintain that a solid line of communication is better for overall healthcare - especially for chronic situation patients (pregnant mothers, infant parents, heart patients, IVF patients, patients with diabetes and other gland-problems).
I honestly do believe that you would decrease your fair share of hospital visits if you had an open line of communication and followed-up with your doctor! Would love to discuss some of our interesting findings regarding user behavior (we ourselves were shocked by some). Also, storing your reports and treatments allows doctors to quickly make better medical decisions - especially for chronic patients (acute illnesses dont manifest the same way).
Thank you for your thoughts! I hope I was able to convey the idea we are going after