This is sheer wastage of public money. I have been thinking abt this since years - why can't these govts make a public services app and add functions into that?
Instead they are creating different, sometimes weird, apps - one for reporting garbage near your home, other for reporting wrong bills, another for tax issues, etc etc.
Rightly said, this is our money but we are not asking them difficult questions.
However, I think this is one of those matters where a PIL can teach them a lesson.