Is Ola the new Flipkart, with all (global) eyes on the company?
How do you think can they beat the Ubers of the world and stay ahead in the game?
For sure, Ola has pathetic customer experience- but works because of availability and desi jugaad.
What's NextBigWhat for Ola ? Maybe for a change, stop launching new products (remember, Ola cafe) and start focusing on customer experience ? Will that be enough ?
That is, intangible metrics vs. GMV growth? Do they have the focus to do so?
Will we ever see a day when Ola drivers will not ask 'what's the pickup point. where do you want to go' the moment you book a cab?
Flipkart is largely losing to Amazon because of its lack of focus on 'insanely great customer experience'. Too many distracting experiments, internal corporate (ego) battles et al.
Ola is almost there..