A few days back, Mocambo incident took over the social media. The restaurant didn't allow a guest's chauffeur to dine - reasons ranged from being ‘inappropriately dressed’, to them alleging he was drunk, and then saying a ‘roadsider’ like him could not be seen dining amongst the city’s ‘elite’.
Since then, there has been a flood of reviews for the restaurant on Zomato – as many as 5000 in a day – and their rating has dropped from a very respectable 4.3 to a disastrous 1.8.
Zomato has now announced that the company will remove all the negative reviews, except one - the one written by guest.
The customer is entitled to her opinion, and has left a review on Zomato – that review will count, and stay on Zomato forever, for potential customers to read and decide whether they want to visit the restaurant or not. The business owner also has the means to reply to that review to present their side of the story. At the end of the day, any potential customer can decide whether to dine at that place or not.
Every other review, as a result of the mob behaviour that some of us show without understanding the real issue at hand, will be deleted very soon, and we will re-enable our automated anti-spam on this restaurant’s page again. [blog]
What's your take on Zomato's stand?