Out of roughly 7 thousand stations scattered across India, only 1530 stations have at least one toilet available for disabled at the ground floor which accounts for only 21 per cent of the total stations. Most of these stations are situated in urban India, mostly tier-1 and tier-II cities.
Close to 5 lakh disabled people board trains every day and we still don't have basic facilities for them? Now compare this with the provision of providing free WiFi - a service which is not really a need (but a want) but is one of the top priorities for the govt ("digitalIndia").
It's time we do the product management of public services. That is, differentiate wants/needs/utilities/basic necessities?
What do you think can bring about a change?
PS: The 'Wifi" piece is just an example of diverted focus.