Ex employees and 2 current employees of Swiggy have gone anonymous and written about Swiggy and its practices.
Few highlights from the post (we have invited Swiggy founders to share their take on this thread).
Swiggy and restaurant owners.
We are made to lie about our market share, as well as order volumes to restaurant owners. The worst part is that instead of helping these restaurants grow their business, we are trained to arm-twist them to increase our commissions every couple of months. At first it was 5%, then 10% and now nearly 25%. The management wants us to take this to an average of 30% in the future.
Swiggy's private label eating restaurant's business?
Instead of growing our restaurant partner’s businesses, we recently took the best business zone in Bangalore and started intentionally routing all the users to order from Bowl Company — our own private label kitchen. The Bowl Company is the top search result in all of Koramangala now. This just directly hits at the heart of restaurants we “partnered” with to grow our business in the first place.
Lying to investors?
Our January 2017 order volumes were less than December 2016 volumes. Yes, we had a decline of order volumes in January. But we have seen the investor presentations, and they have shaved off the December numbers in the slides in order to show a linear growth curve across all months of our existence.
And the investor deck?
All the posts you see about food trends found on Swiggy are fake. There was no study conducted on how many people order chocolate based desserts on Swiggy.
Swiggy which recently received 'startup of the year' award (purely because it raised a huge round) claims to be doing 4 million orders / month.
The anonymous post has a different number to share:
When we had the access to the dashboards a few days ago, the order volumes were less than 3 million orders a month then how can that change suddenly?
Also see: #IndianStartupData : Swiggy Revenue Grows to INR 23.59 crores, Losses Stand At 137 crores.