This is the fifth acquisition made by FreshDesk. Earlier, the company acquired 1CLICK, Frilp, Konotor and Framebench.
Chennai based Konotor helps businesses engage with users in a proactive and contextual manner through features like rich two-way messaging, in-app support and marketing automation. The company’s list of customers includes Target, Zomato, Times Internet, Faasos, and BankBazaar.com, among others.
Freshdesk has acquired Frilp that lets users seek and receive expert help from friends through its app. Frilp team’s 19 members will now join Freshdesk in Chennai development center. Frilp, was founded by Shyam Anandaraman and Senthil Kanthaswamy in 2012 and had raised $500,000 from angel investors.
1CLICK’s webRTC based platform will soon integrate with the Freshdesk customer support software and give its users additional capabilities to co-browse, video and voice chat with customers online.
Last year, Freshdesk raised $31mn in Series D and this round takes the total funding raised to $95mn.
Company Culture for us means how most of us (if not all of us) react to everyday situations in the workplace.
Freshdesk has raised $31 million in a fresh round of funding from private equity firms Tiger Global, Accel Partners and Google Capital.
Zendesk , Desk and Chennai based Freshdesk topped the ratings on help-desk services by G2 Crowd, a crowd-sourced business software review site.
Three year old startup Freshdesk built out of Chennai, is now clocking 70 million app views per week. The company is growing fast. In this post, its operations head Kiran talks about how they scaled the technology backend.
Chennai based online customer support and helpdesk solution company Freshdesk has raised nearly $7 mn from venture capital firm Accel Partners in a fresh round of funding.
Being a startup dad isn’t easy. You slog many hours and while you definitely try to keep family updated about the current status of your startup, the truth is that kids do not get it. They are as demanding and lovable as they are meant to be.
The biggest change is the increase of freebies on the Sprout plan. There’s now three free full-time support agents on the Sprout plan
With MobiHelp, developers can integrate their Freshdesk help desk to apps with a line of code. Developers get to use all the customer support capabilities in Freshdesk to automate workflows, identify critical issue areas and complete the conversation loop with their users, the company said.
Agents with the most fresh points for each achievement in a month also get to collect trophies like “Sharpshooter”, “Speed Racer” and “Customer Wow Champ”.
Unlike other online help desks solutions, with the FreshMobile app, Freshdesk allows support agents to create, save and reuse templates for replying to tickets on the go. Since typing on a mobile device can be clumsy and difficult; these reusable “canned responses” come as a great help.