Through the introduction of this feature, users can now initiate a chat with Zomato’s customer support centre and ask questions or share feedback at “any stage of the order process”.
At upcoming UnPluggd, we are conducting an AMA (Ask Me Anything) with Deepinder Goyal, the founder and CEO of Zomato.
The tech-enabled partnership with Zomato will enable Burger King to serve customers in Delhi NCR, Mumbai, Bangalore, and Pune. Zomato will also handle the delivery logistics. Burger King entered the Indian market a year ago and currently operates 35 outlets and plans to reach 50 outlets by end of the year.
Zomato has been reportedly barred from recruiting students from six IIT’s including Delhi, Bombay, Kharagpur, Chennai, Guwahati and Kanpur. The decision to blacklist Zomato came after the company was denied a day one slot for recruitment as the salary package of 26 lakh was considered “too low”.
In a bid to motivate his ‘under-performing’ sales team, Zomato’s CEO Deepinder Goyal forwarded a mail to his employees highlighting that the company could fail to meets its revenue target as promised to investors, and also addressed several concerns regarding operations.
This takes Zomato’s total funding to ~USD 225 million – it comes from a close set of only four investors – Info Edge, Sequoia India, Vy Capital, and now Temasek.
Restaurants will be able to launch market-ready apps in a matter of weeks with absolutely no tech knowledge required. For customers, this allows for one-on-one interactions with their fav restaurants, access to exclusive events and offers, without having to navigate to them on the main Zomato app.
Zomato starts home delivery of food from restaurants that don’t otherwise deliver – in partnership with Pickingo, Grab and Delhivery. Since July 2014, Zomato has acquired 9 companies to further extend its global reach in the restaurant search space.
Google is nicely embedding its own rating/review of restaurants under Zomato’s search results listings. Zomato’s founder Deepinder is calling it illegal / unethical on behalf of Google to play with the search result page.
Zomato’s lunch will not be eaten by another menu scanner service listing service, but by food ordering service like Swiggy/Foodpanda etc. Zomato needs to make it easy and simple for employees to order from the Zomato app itself. In one shot, Zomato gets access to several lurking customers who are probably ordering lunch/ snacks from other apps.
The company is making Foodie Index available as an API for developers across the globe. The Foodie Index aims to facilitate the decision-making process of people looking for apartments or hotels. Travel and Real Estate services can then use this to inform users on the quality of dining options available in a particular area.
Insecure Direct Object References occur when an application provides direct access to objects based on user-supplied input. As a result of this vulnerability, attackers can bypass authorization and access resources in the system directly, for example database records or files.
The move doesn’t come as a surprise, as Zomato had announced that it would integrate Urbanspoon and itself at the time of the acquisition. The acquisition was aimed at gaining Urbanspoon’s vast user base in the US, Canada and Australia in order to take on rivals such as Yelp. Zomato even rejigged its brand identity with a new logo to better identify with users of Urbanspoon.
Durga will help spearhead its customer acquisition and retention efforts across the globe. She will also work closely with the founding team at Zomato on key aspects of certain new business verticals the company is getting into. Prior to joining Zomato, Durga was the CEO of Network18 Digital, and apart from being responsible for all the company’s digital properties, built Firstpost from scratch.
The app will allow the company to focus on both its main services – restaurant discovery and food ordering – independently, bringing a host of benefits for users. While installing two separate apps might be an inconvenience, the company is hoping that the benefits of doing so far outweigh the cons. Moreover, online food ordering on Zomato isn’t a feature, but a full blown service, which justifies its existence a separate app.
Uber has tied up with Zomato to provide users of the latter service a seamless way to book cabs from anywhere to their restaurant of choice. While the service has been available for some time now in London and South Africa, the companies have made the partnership global, rolling it out across 27 cities across 13 countries. The integration will show up as a ‘Uber button’ besides a restaurant’s address, hitting which will open up the Uber app if installed on a user’s smartphone.