- Suumit Shah, CEO of Bengaluru-based Dukaan, posted on Twitter that he laid off 90% of the support team due to an AI chatbot reducing response time and costs.
- Shah’s tweet was criticized as ‘insensitive’ with accusations of him celebrating layoffs to gain traction.
- Netizens challenged Shah on the care for laid-off employees, to which he responded that he would address it on LinkedIn.
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