Report: Telecom Services saw improvement in Oct-Dec 2011 Quarter

The overall quality of mobile phone services in the country improved during three months period which ended on December 31, 2011. According to TRAI the last quarter of 2011, saw overall teledensity in India at 76.86. About 49.87% of the total net additions in Dec 2011 have been in urban areas though it has been predicted that the rural areas in the country will be the torch bearers of telecom growth in 2012. With 20.23 million net additions during the quarter, total wireless (GSM + CDMA) subscriber base registered a growth of 2.32 per cent over the previous quarter.

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The sector has seen a mark rise in subscribers over the last 12 months from 787.28 million to 926.53 million. The number of telephone subscribers in India increased from 906.93 million to 926.53 million in the last quarter of 2011, registering a growth of 2.16 per cent over the previous quarter.

However, according to the data provided by TRAI, few operators need to improve services like billing and calls drop.  As per the findings of the report, for post paid bills Vodafone is said to have the maximum number of disputes in the circles of Madhya Pradesh, Mumbai, North East, Rajasthan and UP (West).  The regulator has set a benchmark that not more than 0.1 per cent of bills issued should be disputed over a billing cycle for post-paid billing. For pre-paid TRAI has prescribed that there should be not more than 1 complaint per 1000 customers for metering, charging, credit and validity. In this case the most number of disputes were with Uninor in the three circles followed by BSNL in one circle.