TRAI: Telecom industry witnesses 80% decline in voice calls in 10 years amid rise of online communication services

  • Telecom industry sees 80% decline in voice calls and a 94% drop in SMS in the past decade due to growth of apps such as WhatsApp and Google Meet.
  • Data usage, instead of voice and SMS, has become primary revenue source for telecoms with revenue share per user growing over 10 times from June 2013 to December 2022.
  • Trai examines regulatory frameworks for OTT services and explores selective ban on certain apps during internet shutdowns or periods of unrest.
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