Tesla faces 2,000 weekly complaints over driving range, employs secret unit to mitigate them

  • Tesla has been faced with up to 2,000 weekly complaints regarding its advertised versus actual driving range.
  • The company set up a secretive ‘diversion team’ to cancel service appointments and close around 750 cases weekly.
  • Advisors tell customers that the range estimates are predictions that could reduce over time, not actual measurements.
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