This creates a very different environment for implementation. If you work for your people as servant leaders do, what is the purpose of being a manager? To help your people become eagles rather than ducks and soar above the crowd—accomplishing goals, solving problems, and living according to the vision.
The leadership aspect of servant leadership—is the responsibility of the traditional hierarchy. The servant aspect of servant leadership is all about turning the hierarchy upside down and helping everyone throughout the organization develop great relationships, get great results, and, eventually, delight their customers.