The Rules

When you confront someone who has offended you, how you do it matters. To avoid escalating the situation, you should consider the timing and prioritize your safety and well-being. Use “I” or “it” statements to explain how you feel and set boundaries.

Avoid “you” statements that attack the person. Asking questions can be effective in clarifying the situation. Prepare responses to rude comments and practice them. Showing empathy can help smooth out the interaction, but anticipate defensiveness from the other person.

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