The seven principles

Here are seven principles to help you work more effectively with difficult colleagues:

(1) Understand that your perspective is not the only one possible.

(2) Be aware of and question any unconscious biases you may be harboring.

(3) View the conflict not as me-versus-them but as a problem to be jointly solved.

(4) Understand what outcome you’re aiming for.

(5) Be very judicious in discussing the issue with others.

(6) Experiment with behavior change to find out what will improve the situation.

(7) Make sure to stay curious about the other person and how you can more effectively work together.