The smart machine age: a new game requires new rules

Operational excellence may become almost entirely technology-driven in the Smart Machine Age (SMA), making human innovation the key to value creation.

Organizations will require their employees to be hyper-learners capable of adapting to rapidly changing environments.

New Smart is a measure of what you know rather than how much you know.

  • The extent to which you think, listen, collaborate, and learn.
  • How good are you at “not knowing” and disassociating your beliefs (not values) from your ego?
  • How good are you at experimenting with new ideas and methods to achieve your goals and learning from those experiments?

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