Operational excellence may become almost entirely technology-driven in the Smart Machine Age (SMA), making human innovation the key to value creation.
Organizations will require their employees to be hyper-learners capable of adapting to rapidly changing environments.
New Smart is a measure of what you know rather than how much you know.
- The extent to which you think, listen, collaborate, and learn.
- How good are you at “not knowing” and disassociating your beliefs (not values) from your ego?
- How good are you at experimenting with new ideas and methods to achieve your goals and learning from those experiments?
