The Ultimate Guide To Customer Success Metrics

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Customer success has grown beyond its simple origins to being an entire domain in itself. There are now a large number of metrics associated with it, especially for SAAS businesses. In this webinar, Dave Blake, Founder/CEO at ClientSuccess, Katie Rogers, VP of Customer Success at SalesLoft and Eric Boduch, Founder at Pendo provide a thorough introduction to the world of Customer Success metrics.

Key Takeaways:

Best practices with metrics:-

  1. Choose 2-3 per category.
  2. Discuss and get aligned with exec team.
  3. Develop data collection and reporting process.
  4. Baseline metrics & improve.
  5. Roll out to teams and company.
  6. Report weekly to internal teams.

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