Customer success has grown beyond its simple origins to being an entire domain in itself. There are now a large number of metrics associated with it, especially for SAAS businesses. In this webinar, Dave Blake, Founder/CEO at ClientSuccess, Katie Rogers, VP of Customer Success at SalesLoft and Eric Boduch, Founder at Pendo provide a thorough introduction to the world of Customer Success metrics.

Key Takeaways:

Best practices with metrics:-

1. Choose 2-3 per category.
2. Discuss and get aligned with exec team.
3. Develop data collection and reporting process.
4. Baseline metrics & improve.
5. Roll out to teams and company.
6. Report weekly to internal teams.

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