- Take the initiative and don’t wait for emotions to happen.
- Focus on shared concerns to stimulate positive emotions.
- The core concerns are appreciation, affiliation, autonomy, status, and role.
- Appreciate others and yourself by understanding their point of view.
- Build structural and personal connections to avoid feeling alone.
- Recognize everyone’s desire for freedom and avoid impinging on their autonomy.
- Acknowledge everyone’s areas of particular status.
- Choose fulfilling roles and expand activities within them.
- Using these core concerns will improve relationships at work and home.
- Turn a negotiation from a stressful interaction into a side-by-side dialogue.
