Uber is going through a shit phase right now. After what happened in US, the company is now having its bad time in India.
Uber driver,Shiv Kumar Yadav has been accused of raping a passenger. The important part of this incident is lack of screening on behalf of Uber.

The driver had earlier spent 7 months in jail in a 2011 rape case. Also, the driver did not have a driving licence issued by the Delhi Transport Authority, which is recommended for those engaged in driving cabs in the capital [via]

The Delhi government is mulling a possiblity to cancel Uber’s permit to operate in Delhi.
While this is incidental to Uber, other taxi operators too need to strengthen their security checks.
Uber’ T&C Are Un-Uberish
Uber’s terms and condition do not protect the customer. From the T&C page (which is hard to find):

UBER DOES NOT GUARANTEE THE SUITABILITY, SAFETY OR ABILITY OF THIRD PARTY PROVIDERS. IT IS SOLELY YOUR RESPONSIBILITY TO DETERMINE IF A THIRD PARTY PROVIDER WILL MEET YOUR NEEDS AND EXPECTATIONS. UBER WILL NOT PARTICIPATE IN DISPUTES BETWEEN YOU AND A THIRD PARTY PROVIDER. BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU MAY BE EXPOSED TO SITUATIONS INVOLVING THIRD PARTY PROVIDERS THAT ARE POTENTIALLY UNSAFE, OFFENSIVE, HARMFUL TO MINORS, OR OTHERWISE OBJECTIONABLE, AND THAT USE OF THIRD PARTY PROVIDERS ARRANGED OR SCHEDULED USING THE SERVICES IS AT YOUR OWN RISK AND JUDGMENT. UBER SHALL NOT HAVE ANY LIABILITY ARISING FROM OR IN ANY WAY RELATED TO YOUR TRANSACTIONS OR RELATIONSHIP WITH THIRD PARTY PROVIDERS.

The bigger question to be debated here is whether the well funded startups have any respect for the existing food chain, and their disruption is only on ‘cheap pricing’ than anything else?

Are we hustling too fast in the name of growth?

Read  : A Look at T&C Of Online Cab Operators [Nobody Cares. Nobody Will Own Up].

6 comments

  • Why single out Uber. “Not owning any responsibility” is the bottom line of every new age, much talked about, wonder kid, internet startups, For instance, many electronic products sold on e-comm portal are ‘illegal’ unauthorized which voids any warranty. Some thing a friend of mine recently learnt hard way.
    We the people, have to be wise enough, and decide what ‘price’ we are willing to pay for cheaper value.

  • Well I am going to say that “I told you” so..
    Licensed Taxi Drivers operated by a Licensed Radio Taxi operator is what is most important for safety!
    See to become a “licensed” taxi driver a background search is done on them by your Regional Transport Office therefore the onus of KYC is on the RTO and they are thorough.
    When Ola, Uber, TaxiForSure do their own internal KYC and have to add 100s of drivers a week then the adherence to quality is going to suffer no?
    BTW… how does Uber have a “permit” for operating in Delhi?
    In my opinion the government should do a deeper dive into the operations of all these unlicensed radio taxi operators they seem to be skimping on tax and on safety..
    (Disclaimer: my family is an investor into a radio taxi operator in India)

  • @Vikram my comment was neither on just the unfortunate incident in question nor I am passing any judgement on the victim. I am saying that we, I and you, have to wake up and smell the coffee before such unfortunate thing happens to us, I and you.
    We need to understand that there is no magic wand these new age startups have found to make do business. It is such shortcuts that they are employing that cuts there cost of doing business.

  • The rape accused person provided documents that validated his character and cited no criminal records verified by the Delhi Police. Also for the record I don’t think uber needs a permit because they are an online service facilitating rides between a provider and a customer. They don’t own the cabs neither do they own the drivers. They charge a fee for providing the platform for connecting the users and service providers. They just need to be registered as a company under the companies act. #Just saying.

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