Uber has upgraded its app with an enhanced safety feature. The in-app SOS button has been replaced by a new Help function which allows riders to trigger a real-time Safety Emergency alert to Uber and the local authorities during an emergency.
Once the Safety Emergency function is triggered:
- Riders will have the option to connect with the police via a phone call.
- Instant alerts with complete rider, driver and trip information are sent to the local Police authorities in cities that have deployed Uber’s SOS alert solution and Uber’s Incident Response Team.
- An automated text message is sent to pre-selected Emergency Contacts with detailed trip status; allowing them to monitor the trip in real-time via GPS.
The feature will be available for riders across India on both iOS and Android over the next few weeks.
Recently, Uber had also introduced ‘Disguised Phone Number’ as a safety initiative.