- A US couple got charged almost $30,000 USD for their Uber ride in Costa Rica instead of the correct rate in Costa Rican Colón, equivalent to around $55 USD.
- The error resulted due to a wrong conversion of the fare by the bank, leading to a negative balance in the couple’s account.
- After four days of dispute between the couple’s bank (Altura Credit Union) and Uber, the situation was finally resolved and the amount adjusted back to the original fare.
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