Zomato's new severe food quality policy involves disabling a restaurant from its platform if consumers complain about is food.
Restaurants are up in arms saying the food aggregator is overstepping its limits
It has now deferred this “severe food quality” policy to May 3 after a fierce backlash from restaurants.
The policy which was to take effect from April 18 could “temporarily disable” online orders if consumers complain about a restaurant’s food quality.
The complaints could range from serving expired pre-packaged food items to the presence of hazardous foreign objects in food like animal/animal parts
Terming the policy as “unfair”, restaurants have accused Zomato of overstepping its limits
Checking a restaurant’s food hygiene, is the job of the Food Safety and Standards Authority of India (FSSAI), Restaurants said.