Zomato, Swiggy See Brief Outage in India
Zomato and Swiggy reported a nationwide outage on Wednesday that appeared to have been caused by an Amazon Web Services snag that many online platforms rely on
Both apps were back within half an hour but not before social media was flooded with complaints from users unable to place orders or browse menus and listings.
In the case of Zomato, 85 per cent users reported issues with the app, 12 per cent with the website and 3 per cent reported log in issues, as per downdetector.com
For Swiggy, however, 88 per cent users reported issues with the app, 11 per cent with the website and 1 per cent with regards to order tracking, as per downdetector.com.
The two platforms - valued at around $10 billion each - dominate India's online food delivery market in a duopoly that only this week attracted the attention of India's antitrust watchdog.
Competition Commission of India on Monday said it had ordered an investigation of the apps offered by both companies to verify if they were "neutral", news agency Reuters reported.
The order came months after the National Restaurant Association of India asked the CCI to investigate the companies for breaching platform neutrality