Will’s Slap: How To Handle Aggression At Work

A Buddhist chaplain tells how to handle uncertainty through an acronym: OAR:  Observe uncertainty, don’t overreact to it. Acknowledge the presence of uncertainty and accept that impermanence is inevitable. Realize…

Ask for clarification Key to clarification questions Include a summary of the topic for context. “It sounds like…” leaves room for clarification without being confrontational. “Is that correct?” (or a…