Without user research, product teams can’t distinguish mediocre ideas from great ones

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Because UX researchers don’t actually build or design the products, they’re able to take a step back and look holistically at what features are highest need for users. “We don’t go into any conversation with favoritism toward a particular idea. We just want the best outcomes for users. So teams often come to us with ten improvements and ask which are needed most to create a more effective experience. We have the insights, instincts, and distance to make an informed call.”

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