An online petition was recently started, urging Zomato to ensure background checks and training for its delivery team to provide a safe food delivery option for women.
While Zomato functions as the technology enabler for online ordering and does not have its own delivery fleet.
Pankaj Chaddah, Co-Founder Zomato said, “Safety of end consumers should be a collective responsibility of all involved parties and we should take it very seriously. Zomato does not employ our own fleet of delivery personnel, we just enable users to place their orders online at restaurants, and the restaurant employs delivery boys (or a third-party logistics firms deploys delivery boys), but we understand that this concern is a serious one. We are working with our logistics partners Grab, and Delhivery, to ensure police verification is done for all food delivery personnel, and with NRAI (National Restaurant Association of India) to advise restaurants to do so for their own delivery personnel as well. As one of the leaders in the food industry, it is incumbent on us to drive the importance of ensuring that safety of our users is not compromised and we are all collectively working towards this very important goal.”
Tejaswini Naik’s letter to Zomato CEO, Deepinder Goyal
Zomato, implement background verification for all your delivery boys and recommend the same for the restaurants you work with to keep your women customers safe. These are your employees and representatives, and we would like to know that it’s safe for them to have our phone numbers and addresses. It is your responsibility to implement this and reassure all your customers.