“Um, Like, So”: How Filler Words Can Be Effective in Communication

Linguist Valerie Fridland and host Matt Abrahams explore the role and importance of filler words in communication.

They delve into the significance of ‘um’, ‘uh’, ‘so’, ‘you know’, and other such words that are often considered unnecessary or unprofessional, but serve a critical function in conveying both linguistic and social messages.

While not universally liked, filler words hold power and purpose in communication.

Their acceptance and usage can vary across generations, reflecting the dynamic nature of language.

Language is about how we encode both the linguistic message and that social message. – Valerie Fridland

‘Um’ and ‘uh’ serve a significant purpose in communication by signaling cognitive processing load, indicating that the speaker is mentally preparing for the next part of the conversation.

These words also signal to the listener that the speaker needs a pause but is not done speaking.

Discourse markers, such as filler words, are more common among young women and may be perceived unfavorably by older men.

This can have implications for women’s perceived certainty and authority in professional contexts.

Women’s speech patterns, particularly uptalk and vocal fry, are often negatively stereotyped.

However, these patterns can be effective strategies for ensuring their turn to speak is not interrupted, especially in professional or educational settings.

Emojis are becoming increasingly prevalent in business communication, serving as a means to convey emotional and social messages that may be lost in text-based communication.

They can be more effective than traditional punctuation in conveying emotions and intentions.

Listening is sometimes more important than speaking as it allows for better understanding and more effective communication.

This underscores the importance of active listening in any conversation.

Great communicators like Martin Luther King Jr. and Taylor Swift are admired for their ability to connect with their audience.

King’s resonant cadence and emotional appeal and Swift’s ability to resonate with young women serve as examples of effective communication.

The podcast name ‘Think Fast, Talk Smart’ is not ungrammatical but serves as an effective branding strategy, making it memorable and distinct.

This highlights the role of creativity in language use for marketing and branding.

Language norms and usage will naturally evolve and adapt over time.

The key to successful communication lies in listening well, responding kindly and compassionately, and embracing the fluidity of language.