A new chapter for NextBigWhat
NextBigWhat is becomingthe customer brain company.
Build for your customers. Not your assumptions.
NextBigWhat builds a living model of your customer behavior, organized into meaningful buyer segments and grounded in market intelligence and customer evidence.
Get the useful stuff.
Ideas, products and customer signals worth knowing about. Straight to your inbox.
Build for your customers. Not your assumptions.
Meet your Customer Brain
NextBigWhat builds a living model of your customer behavior, organized into meaningful buyer segments and grounded in market intelligence and customer evidence. Test your assumptions, explore product decisions, validate messaging, and shape your GTM and GEO strategy, all driven by your customer.
- 01Bring together customer evidence. Listen across reviews, forums, surveys, public data, calls and your own customer records.
- 02Organize meaningful buyer segments. See patterns in behavior, needs and language instead of treating every buyer the same.
- 03Ground decisions in market intelligence. Every claim links back to its source, so you can check it for yourself.
- 04Keep the model alive. Sync HubSpot, Intercom, Zendesk and more as your market changes.
- 05Turn evidence into action. Validate messaging, shape your GTM and GEO strategy, and ship with your eyes open.
After the Customer Brain
Keep learning from the market.
The work does not stop when you understand your customers. Stay close to the ideas, products and people shaping what buyers expect next.
Ideas worth testing
BigIdeas
Claims, products and people worth examining before they shape your next move.
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#BigIdeas
Products
News
Global conflicts threaten major food crisis, says EAM Jaishankar
EAM Jaishankar discusses how global conflicts, particularly in Ukraine and the Iran-Gulf region, are driving a major food crisis and devastating Global South economies.
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#BigIdeas
Products
News
How to create launch videos : you needs ‘continuous mini launches’ and not one big hit
Farza Majeed, founder of Hey Clicky, explains his approach to launch videos, emphasizing continuous "mini-launches" and audience engagement over high production costs.
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#BigIdeas
Products
News
NextBigWhat AMAs are back..first one is with Rajan Anandan
Fellas The AMAs are back. One of my core thesis is that the future of newsletters / podcasts, in an AI world, is going to be less about pure consumption and more about…
Put it to work
Products worth discovering
A spotlight for products worth discovering and sharing with the people who might actually use them.

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The latest
Fresh ideas, products and news from the people building what comes next.
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#BigIdeas
Products
News
Are you the first Product Manager at a company? Here's some crowdsourced wisdom for you
If you're starting as a Product Manager at a company that's never had one before, then you should find this Twitter thread super useful. Lenny Ratchitsky, former Growth PM @ Airbnb posted…
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#BigIdeas
Products
News
Why Netflix was called Kibble before launch #DogFood
Did you know that Netflix was called as Kibble before the launch? The co-founder and first CEO of Netflix, Marc Randolph, has provided the backstory to how they came up with the…
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#BigIdeas
Products
News
Marketing in the time of crisis: Conversation with Ankur Warikoo, Nearbuy Cofounder
The times ahead are challenging for companies. With limited marketing budget (esp in times like these), how can you stay ahead? How can you own the brand narrative and not ‘let-it-get-decided-by-media’? The…
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#BigIdeas
Products
News
Product Management In Corona Times
Every single business and product today will either have a headwind or a tailwind. There are no products that are going business as usual right now. Both types of businesses need to…
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#BigIdeas
Products
News
How I think about Code Management
You can split code management into two tasks: Reducing complexity Increasing confidence ------ And you do both over a continuous process. How to increase confidence? Minimize the ways things can be done…
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#BigIdeas
Products
News
Wakefit Cofounder Chaitanya On Surviving 2 Failures, Inventing A Category & Finding Product-Market Fit
Listen to this AMA with Chaitanya Ramalingegowda, Co-founder @ Wakefit – a startup that is a true innovator in the world of mattresses. Wakefit is Chaitanya’s third startup. His previous 2 startups…
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#BigIdeas
Products
News
Understanding Prime Minister Narendra Modi as..PM (Product Manager)
There is one slide in my product management course which every participant smiles at: Really. Great product managers are never ignored – they are often at the center of all conversations, driving…
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#BigIdeas
Products
News
AMA with Pallav Nadhani of Fusioncharts [NextBigWhat Huddle]
Welcome to MoEngage presents NextBigWhat: Huddle AMA Live! Remote is now the reality for many, but learning need not stop. Join us for a daily AMA with leading voices in the industry.…
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#BigIdeas
Products
News
Defying Startup Gyaan: Pallav Nadhani on Fusioncharts Journey
In this episode, you will hear Pallav Nadhani, founder of FusionCharts, one of India’s longest running SaaS platforms. The company has been profitable while being entirely bootstrapped and counts some of the…
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#BigIdeas
Products
News
What EXACTLY is Product Thinking? Why few companies grow 10X while most don’t?
Why is it that a few companies grow very well while others with similar team/funding don’t go anywhere? Why is it that few businesses are able to scale 10000X in no time…