- TCS CEO K Krithivasan forecasts a minimal need for call centers due to generative AI adoption, impacting over five million jobs in India’s IT sector.
- Krithivasan suggests the shift towards AI will increase the demand for tech talent and emphasizes the importance of workforce training.
- Despite concerns over job displacement, TCS is investing in AI with a $900 million project pipeline and has secured over 200 AI engagements this year.
TCS CEO predicts AI to drastically reduce call center needs in Asia within a year
