- Build strong relationships and understanding within your team to identify what motivates them and to reinforce the organization’s values.
- Assemble a diverse coalition of high-integrity leaders to make a strong, data-backed case for honesty and gain organizational buy-in.
- Use data to test accessible hypotheses and gather feedback, especially from current customers, to make positive changes, and use a data-driven method and persuasive tactics to effectively communicate with decision-makers at the right time.
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TCS CEO predicts AI to drastically reduce call center needs in Asia within a year
TCS CEO K Krithivasan forecasts a minimal need for call centers due to
