Effective Honesty for Managers and Frontline Employees

  1. Build strong relationships and understanding within your team to identify what motivates them and to reinforce the organization’s values.
  2. Assemble a diverse coalition of high-integrity leaders to make a strong, data-backed case for honesty and gain organizational buy-in.
  3. Use data to test accessible hypotheses and gather feedback, especially from current customers, to make positive changes, and use a data-driven method and persuasive tactics to effectively communicate with decision-makers at the right time.