In Web3, Member Experience (MX) is as important as User Experience (UX). Here are 30 questions for builders to consider as they design the MX for their DAOs: Kash Dhanda
In Web3, Member Experience (MX) is as important as User Experience (UX). Here are 30 questions for builders to consider as they design the MX for their DAOs: 🧵👇
2/ 🔭 Providing Context 🔭 – What is your DAO’s value proposition to members? – What key messages need to be delivered during onboarding? – How will you keep engagement high after the initial 2 week honeymoon period? – How can you personalise the new members experience?
3/ – What language is specific to your DAO (e.g. roles, guilds, etc)? – What expectations will new joiners have? How will you meet/exceed those expectations? – How can you make your DAO more accessible to those with little Web3 experience?
4/ – Why would someone join your DAO vs. any other? – What is your DAO’s narrative? How is it communicated? – What learning goals will your DAO help people accomplish?
5/ 🥳 Community Building 🥳 – How are you taming the firehose of information for members? – How will members meet each other? – How will you create community wins for all members to take pride in?
6/ – How are you building trust between members? – How will you collect feedback from members? – What are your DAO’s rituals?
7/ – How are you enabling members to express their individuality? – How can you give your DAO a human face? – How are you making members feel important and valued? – How will you combat members disappointment?
8/ 💪 Contribution 💪 – What does a new joiner need to do before they can contribute effectively? – How can you make contribution effortless? – What DAO goals should the members keep in mind at all times?
9/ – How do you accommodate people with different levels of time commitment? – How can members signal their skills to the DAO? – How are you communicating the DAO’s needs to members? – What mistakes might members make? How will you detect and prevent them?
10/ – What “wait times” are present in your DAO that members should know about? – How will members be rewarded, financially? – How will members be rewarded, non-financially?
Having clearly articulated answers to these 30 questions will be a competitive advantage for DAOs going forward. We don’t have all the answers just yet at @superteamDAO, but we’re trying to get there!