The Art of Thinking in Systems – Steven Schuster Book Summary

The Art of Thinking in Systems – Steven Schuster | Free Book Summary

The Art of Thinking in Systems – Steven Schuster

System thinking is being able to examine and analyze ourselves and things around us with the express purpose of being able to improve upon them.

Levels of System Maturity

Level 0 – Unawareness. You are completely unaware of the system thinking concept

Level 1 – Shallow Awareness. You are aware of system thinking but do not show any depth of understanding

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Level 2 – Deep Awareness. You are aware of the key concepts of system thinking and the potential of system thinking.

Level 3 – Novice. A novice is a person who can create their own system diagrams.

Level 4 – Expert. An expert in system thinking can use system dynamics to create their own simulation models

Level 5 – Guru. Gurus can teach other people to become experts in system thinking.Free book, podcast summaries

How To Shift From Linear Thinking Patterns to System Thinking

The first step in shifting from linear thinking to system thinking is to ask if something is actually the problem or a symptom of something deeper. 

Linear thinking focuses on solving a problem while system thinking digs deeper to see if systematic issues exist.

Check The Nature Of Issue

Check the amount of time and energy devoted to solving it. If you are spending more time and energy than is needed, you are likely dealing with a symptom rather than the real issue

When people with the power to solve the issue ignore it, and would rather spend their time complaining, chances are you are dealing with a symptom of a larger problem.

Feedback Loops

Feedback loops keep the stock level at a certain range or allow it to increase or decrease.

A reinforcing loop strengthens existing connections within the system while a balancing loop maintains balance within system subunits.

Systems Errors

When behaviour patterns of a system are stuck in time, change can be difficult and you get policy resistance. 

Policy resistance arises when the goals of the subsystems do not match.

When the goals are inconsistent, they end up competing with each other. The system ends up being pulled in multiple directions.

Falling Systems

Systems can be stuck in a negative loop that risks killing off the entire system. This happens when there is an erosion of goals and expectations.

One way to fight the negative loop is to maintain absolute standards no matter what happens to performance.  The second way is to set performance standards that mirror the best performances from the past.


In terms of systems, escalation is a reinforcing loop that is created when actors try to compete to get ahead of one another.

Escalation is connected to achieving a positive goal. But when escalation erodes relationships within systems, it is not a good thing.

For instance, when businesses try to compete by lowering their price, it can lead to a dangerous escalation where everyone loses.

The rich always get richer: the answer to the riddle

Winning creates a powerful feedback loop that reinforces gains that have already been achieved.

For example:

Teams that win championships receive more TV revenues and showtime. As a result, they get more fans and even more money. This allows them to buy the best players and keep winning.

The Competitive Exclusion Principle

It is impossible to have two species living in the same ecological niche surviving on the same resources. One will be forced out. 

The competitive exclusion principle explains why governments are required to intervene in markets because, without such interventions, monopolies would dominate the market.

System Thinking in Relationships

The four communications styles that end relationships:

  • Criticism. Criticism will leave your partner feeling attacked and rejected
  • Contempt. Communicating with contempt leaves the other person feeling unloved and unappreciated
  • Defensiveness. When we get defensive, the other party sees it as a dismissal of their concerns

Stonewalling. Stonewalling is shutting oneself from the other. It is a refusal to engage.

The key to better relations using systems thinking

Thinking of our relationship as a system and stock means that both partners are feedback loops. We look for any changes that may have happened recently and analyze whether the system dynamics have changed.

By applying system thinking to relationship problems, you will be able to take your power back and feel hopeful. One way is to recognize that things run in three different categories: physical, mental, and emotional. Solutions to relationship problems can be found in any of these areas.

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